Returns & Refunds

Every Baywright Studio piece is made to order. Nothing sits on a shelf waiting. Production begins shortly after you buy, using material and machine time committed to your order specifically, so we are not able to accept returns or exchanges for change of mind, fit preference, color preference, or because a piece did not look the way you expected in your space.

If you need to cancel, please contact us right away. We can cancel your order for a full refund as long as production has not started, which is usually within one business day of purchase. Once a piece is on the machine we are no longer able to cancel it.

Please review the dimensions, materials, and photographs on each product page before ordering, and reach out with any questions beforehand. We would much rather answer them than have you unhappy with a piece.

Baywright Studio products are made individually rather than mass-produced. Fine layer lines, small seams, and slight variations in color, texture, or finish are normal characteristics of the process and are not considered defects. These subtle differences are part of what makes each piece unique.

This does not affect your rights if something arrives damaged, defective, or incorrect. See below.

Damaged, Defective, or Incorrect Items

Custom Fit Orders (BW-CST)

Please inspect your order when it arrives. If an item is damaged in transit, has a manufacturing defect, or is different from what you ordered, contact us within 7 days of delivery.

Custom fit pieces are built to the measurements you provide, so we confirm those measurements with you in writing before production begins. Please review that confirmation carefully, as we build to the numbers on it.

Please include: • Your order number • A brief description of the issue • Clear photographs of the item • Photographs of the shipping box and packaging if the item was damaged in transit

If a finished piece does not match your confirmed measurements, we will remake it at no cost to you. If it does match, we are not able to remake or refund it, even if the measurements themselves turn out to have been incorrect.

After reviewing the information, we will provide a replacement or a full refund at no cost to you, including original shipping. You do not need to send the item back unless we ask you to.

Refunds

Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or credit card provider.

Questions

If you have any questions, please contact us or email hello@baywrightstudio.com